:: Our Terms ::

Processing of Your Order

Your order will ship on the day it is processed. Please allow up to three days for processing. If any item is back-ordered or out of stock, we will notify you via email. When item(s) return to stock, we will process that part of your order and ship your item(s) immediately.

Damaged Items

We do our best to package all items to ensure it arrives to your destination safely. In the event your package arrives damaged, inspect the contents, and save all packaging materials. If any item(s) are damaged, please file a claim immediately with the UPS. Your package has been insured, and will be replaced ASAP. Please give us a call or send an email when you have filed the damage claim. Please include Invoice number, item number and quantity of items in your communication to us.

Returns

We will gladly exchange or fix any item(s) that are damaged, or not working properly. No returns will be authorized for opened or used products, without calling our customer service department first. Please call us at 330-966-3825 during our business hours.